Consumer Terms and Conditions
All business undertaken by Eurotrade is undertaken subject to the conditions of sale of the holding company: Van Zegveld International Trade Consultancy Ltd, registered in Dublin, Republic of Ireland, number 417790, copies are available on request.
SHIPPING
We will deliver the goods that you order to the delivery address you give when you place your order.
Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we do not come to the delivery address within the applicable delivery period and you have given us the correct full delivery address, including your contact telephone number, then you may apply for a refund of the delivery charge.
If there is no one available to accept the delivery when our courier arrives, the courier will keep the goods for up to two days and you can arrange for a new delivery date. After two days we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for the delivery.
If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.
If some of the goods you ordered are not available we may deliver part of your order. We will deliver the rest of the order as soon as possible afterwards.
GENERAL RETURNS POLICY
We hope that you are pleased with your purchase from Eurotrade, however we understand that occasionally, you may need to return goods to us. We�ve set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.
Please note that our Returns Policy does not affect your statutory rights. Consumer law gives you the right to cancel an order during a �cooling off period.� This means that you can return an item or cancel a service within seven days. The cooling off period for our online sales starts on the date the contract is concluded. You will have to inform us in writing your decision to cancel the order by letter, fax or email. If the return is as a result of our error, we will also pay the transport costs.
GOODS DAMAGED ON ARRIVAL
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 7 days with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them.
GOODS NOT AS ORDERED
If you receive goods from us that differ from what you have ordered, then we strongly recommend that you notify us as soon as possible, via e-mail, fax or by phone.
GOODS OR ORDER DUPLICATED
In the event that your order or goods have been duplicated by mistake, then please notify us as soon as possible, via e-mail, fax or by phone.
IF YOU HAVE CHANGED YOUR MIND
If you have ordered goods from us, but then simply decided that you wish to cancel the order, then you are entitled to do so and have any money that you have paid to us refunded, provided that the goods have not been in your possession for more than 7 days after you received the goods and that you inform us in writing that you wish to cancel the order.
You will receive a refund via your original payment method as soon as reasonably practical, but no later than 30 days after the cancellation of your order has been received by us in writing.
If we have to collect the goods from you, we may charge you for the cost of this collection and we may wish to deduct this from your refund.
REFUNDS
You can expect to receive your refund within four weeks of returning the goods, however in many cases you will receive a refund more quickly. We will notify you via e-mail of your refund once we received and processed the return item.
We will refuse any items returned if we have not been notified in advance and when the packaging has been opened or seals have been broken.
We will notify the customer of this rejection and the customer can arrange to have the goods collected at their expense.
At all time, a return number must be obtained before returning faulty goods, you are responsible for the return carriage. However if you choose to take replacements for faulty goods, the replacements will be delivered free of charge.
